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It was our biggest and best Fan Experience Forum yet! Over 150 delegates from around the world joined us at //Read More
Be part of the action where ever you are in the world. Follow Fan Experience Forum 2013 on Twitter. If you are //Read More
With one week to go before the key global meeting of stadium owners, operators and developers, the final conference programme //Read More
"A great time and superb opportunity to meet with others in the industry. Here’s hoping I can do something noteworthy this year to join the next event! "
Mike Quarino, VP Ticket Sales & Fan Services,
MLS Philadelphia Union, USA
"We were honored to be part of the event and learned a lot from the sessions – to say nothing of the excellent networking. Andiamo to Manchester 2013! "
Bernard J Mullin | Chairman and CEO,
The Aspire Sport Marketing Group LLC
"We had great event with some excellent opportunities. We’ll be in touch to see how we can work together in the future. "
Beth Carter,
Green4 Solutions CRM
"Thanks for the last few days at the forum – it was a great experience and I really enjoyed it."
Nick Becker,
Head of Event Production, Manchester City FC
"Fan Experience Forum was great. The speakers were relevant... the content was thought provoking and inspiring."
Matt Parsons,
Arsenal Football Club
"I wanted to say ‘thank you’ and congratulations for the event. Learned a lot, made some new friends and opened some new opportunities"
Mark Bradley,
Fan Experience Company
IN PARTNERSHIP WITH:
SPONSORED BY:
The Programme
Fan Experience Forum 2013 explores the latest trends, winning strategies and business ideas to enhance the stadium visitor experience.
THEMES
Presentations and panel discussions at the Forum will address the following topics and themes:
- Experience 2.0: Can We Define the NextGen Stadium Experience?
- Every Contact Counts: Building a Customer Centric Sports Experience
- How Are We Doing? Assessment, Measurement and Feedback
- Next Generation Fan Engagement: Before, During and After the Event
- International Perspectives on the Fan Experience
- Culture Change: Using the customer experience as a catalyst for growth
- PLUS optional ‘behind the scenes’ site visit and venue tour at Etihad Stadium
- And much, much more!
FORUM PROGRAMME: Download the complete Forum Programme PDF for a complete guide to the speakers, topics and themes for 2013. Click here to download (28Mb PDF)
DELEGATE PROFILE
TheStadiumBusiness Fan Experience Forum 2013 is designed for all executives involved in managing and improving the fan experience within stadiums, arenas and sports venues, including:
- Commercial Directors
- Head of Supporter Services
- Head of Fan Experience
- Head of Ticketing
- Head of Customer Service/Experience
- Marketing Director / Manager
- Operations Director / Manager
- Fan Retention Manager
- Customer Insights Manager
- Head of Research / Training
- Heads of HR / Personnel
- Fan Clubs/ Supporter Groups
- Community / Supporter Liaison Managers
- Software, Product & Service Suppliers to the sports fan.
ARE YOU IN THE FAN BUSINESS?
If you are in the ‘fan experience’ business then you cannot afford to miss Europe’s first dedicated meeting for your sector. Join us in Manchester for a day of discussions, site visits and peer-to-peer networking that will enhance your fan experience forever.
NB: TheStadiumBusiness Fan Experience Forum 2013 opens the full visitor programme for TheStadiumBusiness Summit 2013 (6-7 June 2013 in Manchester) – the largest dedicated meeting in the world of the owners, the operators and the developers of the world’s leading stadiums, arenas and major sport venues.
*Final programme subject to change. E&OE.
