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"Great group of people – and speakers. Glad the presentation was well received. Would have loved more time but good discipline to keep it short and sharp!"
Paul Barber, CEO,
Vancouver Whitecaps FC, Canada
"Thank you once more for the TheStadiumBusiness Summit! Lots of interesting talks and we were also happy with our onsite presence"
Maria Walsh,
SPORT+MARKT AG, Germany
"I wanted to say ‘thank you’ and congratulations for the event. Learned a lot, made some new friends and opened some new opportunities"
Mark Bradley,
Fan Experience Company
"I was very impressed with the whole conference, particularly by the calibre of people there. Well done!"
Michael Bolingbroke, COO,
Manchester United FC
"Just a quick note in praise of TheStadium Business Summit. The content, themes and balance were excellent and quality of delegate was right up there. An excellent bash"
Trevor Roberts,
Agilysys (Europe)
IN PARTNERSHIP WITH:
SPONSORED BY:
The Programme
Programme
In partnership with The Fan Experience Company and Coyle Media, Fan Experience Forum 2012 explores the latest trends, winning strategies and business ideas to enhance the stadium visitor experience.
UPDATE: Conference programme released. Click here to download
Get in touch with us if you have any suggestions or ideas to add.
THEMES
Presentations and panel discussions will address the following topics in detail:
- Experience 2.0: Can We Define the NextGen Stadium Experience?
- Every Contact Counts: Checking the Touchpoints
- How Are We Doing? Assessment, Measurement and Feedback
- Digital Business Engagement: Before, During and After the Event
- Engagement & Communication: Two-Way Dialogue Success
- Culture Change: Building a Customer-Centric Sports Experience
- PLUS optional site visits and venue tours, including the new Juventus Stadium.
And much, much more!
DELEGATE PROFILE
TheStadiumBusiness Fan Experience Forum 2012 is designed for all executives involved in managing and improving the fan experience within stadiums, arenas and sports venues, including:
- Commercial Directors
- Head of Supporter Services
- Head of Fan Experience
- Head of Ticketing
- Head of Customer Service/Experience
- Marketing Director / Manager
- Operations Director / Manager
- Fan Retention Manager
- Customer Insights Manager
- Head of Research / Training
- Heads of HR / Personnel
- Fan Clubs/ Supporter Groups
- Community / Supporter Liaison Managers
- Software, Product & Service Suppliers to the sports fan.
ARE YOU IN THE FAN BUSINESS?
If you are in the ‘fan experience’ business then you cannot afford to miss Europe’s first dedicated meeting for your sector. Join us in Turin for a day of discussions, site visits and peer-to-peer networking that will enhance your fan experience forever.
NB: TheStadiumBusiness Fan Experience Forum 2012 will be held alongside TheStadiumBusiness Summit 2012 - the largest dedicated meeting in the world of the owners, the operators and the developers of the world’s leading stadiums, arenas and major sport venues.
*Final programme subject to change. E&OE.
